Workforce management is around since a long time. Despite its relative long presence, for various reasons companies implementing workforce management in their daily operation didn’t reach the full high level of efficiency a best of breed workforce management practice can enable. As in many other scenarios the used tool and practices are deciding the results.
WorkGenda has been created and engineered to tackle both items, the used tool and the practice. WorkGenda’s scientific fundament ensures maximum efficiency in every major workforce management step, from forecast and capacity management to scheduling and intraday management;
In the context of the current COVID-19 pandemic, WorkGenda provides additional functionality for enabling contact centers businesses to run a rotational scheme between working-in-office and working-at-home. The new normal requires non-intrusive methods of monitoring employees’ activities, as well as reliable real-time communications facilities between managers and employees. WorkGenda has leading-edge technologies onboard, allowing its users to fulfill all these needs of the new normal.
In top of all these advanced features, WorkGenda is providing the capabilities for coupling the shuttles schedules with the employees’ schedules.
All this functionality and automation capabilities on board combined with the professional skills and expertise Onicorn brings on board, will deliver the seamless transformation and digitalization desired by any contact center. This powerful combination of outstanding professional services and technology is a guarantee for successfully reaching operational excellence in every contact center.